Terms & Conditions

CONSUMER TERMS OF SERVICE

1. Interpretation

1.1 Definitions. In these Conditions, the following definitions apply:
- Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
- Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 12.6.
- Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
- Customer: the person or firm who purchases the Goods from the Supplier.
- Force Majeure Event: has the meaning given in clause 11.
- Goods: the goods (or any part of them) set out in the Order.

Intellectual Property Rights: patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in design, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Order: the Customer’s order for the Goods, as set out in the Customer’s written acceptance of the Supplier’s quotation.

Specification: any specification for the Goods, including any related plans and drawings that is agreed by the Customer and the Supplier.

Supplier: Buster and Punch Limited (registered in England and Wales with company number 08297110).

Website: the Supplier’s website located at http://busterandpunch.com as amended from time to time.

1.2 Construction. In these Conditions, the following rules apply:
- (a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
- (b) A reference to a party includes its personal representatives, agents, successors or permitted assigns.
- (c) A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
- (d) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
- (e) A reference to writing or written includes emails and text contained on the Website.

2. Basis of contract

2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification submitted by the Customer are complete and accurate.
2.3 The Order shall only be deemed to be accepted when the Supplier issues a written acceptance of the Order, at which point the Contract shall come into existence.
2.4 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not set out in the Contract.
2.5 Any samples, drawings, descriptive matter, or advertising produced by the Supplier and any illustrations contained in the Supplier’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.
2.6 A quotation for the Goods given by the Supplier shall not constitute an offer. A quotation shall only be valid for a period of 14 Business Days from its date of issue.
2.7 For the first order as a trade customer, the supplier is not obliged to accept orders with a value of less than £200 excluding vat.

3. Goods

3.1 The Goods are described in the Specification.
3.2 To the extent that the Goods are to be manufactured in accordance with a Specification supplied by the Customer, the Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with the Supplier’s use of the Specification. This clause 3.2 shall survive termination of the Contract.
3.3 The Supplier reserves the right to amend the Specification if required by any applicable statutory or regulatory requirements.
3.4 Any Intellectual Property Rights contained in the Goods shall be and remain the exclusive property of the Supplier.

4. Delivery

4.1 The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.
4.2 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location.
4.3 The delivery date of the Goods shall be the date as shown in the Supplier’s delivery manifest.
4.4 Any dates quoted for delivery are approximate only, and the time of delivery is not “of the essence”. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
4.5 Subject to clause 4.5, if the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
4.6 If the Supplier is unable, for any reason, to deliver the Goods within two months of the date set out in the Order, the Supplier, at its sole discretion, shall have the option to terminate the Contract by written notice. In such an event, the Supplier shall provide a full refund in cash, in cleared funds, to the Customer within 10 Business Days from and including the date of termination of the Contract.

4.7 If the Customer fails to take delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Supplier’s failure to comply with its obligations under the Contract:
- (a) delivery of the Goods shall be deemed to have been completed at 9:00 am on the third Business Day after the day on which the Supplier notified the Customer that the Goods were ready; and
- (b) the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).

4.8 If within seven Business Days after the day on which the Supplier notified the Customer that the Goods were ready for delivery the Customer has not taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
4.9 The Supplier may deliver the Goods by instalments, however, the Supplier reserves the right to invoice the full amount payable for the Goods in advance. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
5. FREE DELIVERY:
(a) This is available to all customers who are shipping to The United States, Mexico, Bahamas, Bermuda, Puerto Rico, Canada
(b) The order total must exceed $500 USD and $700 CAD after discounts / promotions have been applied.
(c) If the customer is eligible to pay tax, this is included within the order total.
(d) This is a web-only promotion.
(e)Free delivery is a trial incentive which we may end at any time
(f)Whilst we endeavour to automatically apply free shipping in the checkout, the customer must ensure this has been applied correctly to take advantage of this deal, as it may be unselected in error.

5. Quality

5.1 The Supplier warrants that on delivery the Goods shall, to the best of the Supplier’s knowledge and belief:
- (a) conform with the Specification; and
- (b) be free from material defects in design, material and workmanship.

5.2 Subject to clause 5.3, if:
- (a) within 10 Business Days from and including the date of the Order (“Returns Period”), the Customer gives notice in writing to the Supplier that some or all of the Goods do not comply with the warranty set out in clause 5.1;
- (b) the Supplier is given a reasonable opportunity of examining such Goods; and
- (c) the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Supplier’s cost, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

5.3 Once the Returns Period has elapsed, the Supplier shall have no obligation to provide a refund. Any Goods that are returned to the Supplier after the Returns Period has elapsed shall, at the Supplier’s option, be returned to the Customer (at the Customer’s cost) or retained by the Supplier for sale or disposal.

5.4 The Supplier shall not be liable for the Goods’ failure to comply with the warranty set out in clause 5.1 in any of the following events:
- (a) the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;
- (b) the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
- (c) the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;
- (d) the Customer alters or repairs such Goods without the written consent of the Supplier
- (e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
- (f) the Goods differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.5 Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 5.1.
5.6 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
5.7 These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.

6. Applicable territory

6.1 The Supplier gives no warranty (express or implied) that the Goods can be used, or certified for use, in territories outside of England and Wales (“Applicable Territory”).
6.2 The Supplier shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, indirect or consequential loss arising in connection with the Customer’s use or resale of the Goods outside of the Applicable Territory.

7. Title and risk

7.1 The risk in the Goods shall pass to the Customer on completion of delivery.

7.2 Title to the Goods shall not pass to the Customer until the earlier of:
- (a) the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer, in which case title to the Goods shall pass at the time of payment of all such sums; and
- (b) the Customer resells the Goods, in which case title to the Goods shall pass to the Customer at the time specified in clause 7.4.

7.3 Until title to the Goods has passed to the Customer, the Customer shall:
- (a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier’s property;
- (b) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
- (c) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
- (d) notify the Supplier immediately if it becomes subject to any of the events listed in clause 9.2; and
- (e) give the Supplier such information relating to the Goods as the Supplier may require from time to time including allowing the Supplier to enter any premises of the Customer or any third party where the Goods are stored in order to inspect or recover them.

7.4 Subject to clause 7.5, the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before the Supplier receives payment for the Goods. However, if the Customer resells the Goods before that time:
- (a) it does so as principal and not as the Supplier’s agent;
- (b) title to the Goods shall pass from the Supplier to the Customer immediately before the time at which resale by the Customer occurs; and
- (c) provided that the Supplier shall receive full payment in cleared funds for the Goods in accordance with the terms of the Contract.

7.5 If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 9.2, then, without limiting any other right or remedy the Supplier may have:
- (i) require the Customer to deliver up all Goods in its possession which have not been resold, or irrevocably incorporated into another product; and
- (ii) if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

8. Price and payment

(a) the Customer’s right to resell the Goods or use them in the ordinary course of its business ceases immediately; and

(b) the Supplier may at any time:

8.1 The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Supplier’s published price list in force as at the date of delivery.
8.2 The Supplier may, by giving notice to the Customer at any time up to 7 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
- (a) any factor beyond the Supplier’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
- (b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or
- (c) any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.

8.3 The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer.
8.4 The price of the Goods is exclusive of amounts in respect of value added tax (VAT). The Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Goods.
8.5 The Supplier may invoice the Customer for the Goods on or at any time after the completion of delivery.
8.6 The Customer shall pay the invoice in full and in cleared funds prior to delivery of the Goods, unless otherwise agreed in writing by the Supplier. Payment shall be made to the bank account nominated in writing by the Supplier. Time of payment is of the essence.
8.7 If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 4.0% per annum above HSBC Bank PLC’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
8.8 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Supplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.

9. Termination and suspension

9.1 If the Customer becomes subject to any of the events listed in clause 9.2, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer.

9.2 For the purposes of clause 9.1, the relevant events are:
- (a) the Customer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;
- (b) the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where the Customer is a company) where these events take place for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
- (c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
- (d) (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
- (e) (being a company) the holder of a qualifying floating charge over the Customer’s assets has become entitled to appoint or has appointed an administrative receiver;
- (f) a person becomes entitled to appoint a receiver over the Customer’s assets or a receiver is appointed over the Customer’s assets;
- (g) (being an individual) the Customer is the subject of a bankruptcy petition or order;
- (h) a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
- (i) any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause (a) to clause (f) (inclusive);
- (j) the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or a substantial part of its business;
- (k) the Customer’s financial position deteriorates to such an extent that in the Supplier’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; and
- (l) (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.

9.3 Without limiting its other rights or remedies, the Supplier may suspend provision of the Goods under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause (a) to clause (l), or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.9.4 On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest.
9.4 On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest.
9.5 Termination of the Contract, however arising, shall not affect any of the parties’ rights, remedies, obligations and liabilities that have accrued as at termination.
9.6 Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.

10. Limitation of liability

10.1 Nothing in these Conditions shall limit or exclude the Supplier’s liability for:
- (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
- (b) fraud or fraudulent misrepresentation;
- (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
- (d) defective products under the Consumer Protection Act 1987; or
- (e) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

10.2 Subject to clause 10.1:
- (a) the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
- (b) the Supplier’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 50% of the price of the Goods.

11. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including (but not limited to) strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, unforeseen shortages in Goods or materials, or default of suppliers or subcontractors.

12. General

12.1 Assignment and other dealings.
- (a) The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
- (b) The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Supplier.

12.2 Notices.
- (a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier, email.
- (b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause (a); if sent by pre-paid first class post or other next working day delivery service, at 9:00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by email, one Business Day after transmission.
- (c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

12.3 Severance.
- (a) If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
- (b) If one party gives notice to the other of the possibility that any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

12.4 Waiver. A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
12.5 Third party rights. A person who is not a party to the Contract shall not have any rights to enforce its terms.
12.6 Variation. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by the Supplier.
12.7 Governing law. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
12.8 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

13. Data Protection

(a) The information you provide will be used by us primarily to provide products to you. This will include updating and enhancing customer records, analysis to help us manage our business, statutory returns and legal and regulatory compliance.
(b) We may make a search of a credit reference agency, which will keep a record of that search. We may also make enquiries about your principal directors.
(c) We will monitor and record information relating to your trade credit performance and such records maybe made available to credit reference agencies and other organisations who will share that information with other businesses to assess applications for credit.
(d) Your information will be kept confidential and secure. Our use of this information is subject to your instructions and the General Data Protection Regulation (under which we are a Data Controller).
(e) Occasionally we would like to send you information about additional products we offer. If you do not wish to receive such information, then please write to our Data Protection Officer at 29 St. Peters Street Stamford Lincolnshire PE9 2PF United Kingdom, Email [email protected].
(f) For further information as to how we protect and respect your privacy and ensure the security of your personal data, please read our Privacy Notice as published on our website at busterandpunch.com.

14. Promotions

14.1 General

(a) From time to time we run promotions on our webiste (the “Website”).

(b) Only one promotion can be used per order. A promotion may not be used in combination with other promotions or used to collect reward points except where specified.

(b) Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website.

(d) Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

(e) All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.

(f) We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.

14.2 Free Gifts

(a) From time to time we may offer free gift promotions on the Website. If eligible, free gifts will auto apply to your basket and will be displayed at £0 charge.

(b) Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the Website where the free gift is advertised.

(c) Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery, gift wrap or postage & packing) may still be payable and shall not count towards a minimum spending requirement.

(d) If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items.

(e) Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return (at your cost) the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you.

(f) Gifts that are promoted within our catalogues are only available to the recipient of that catalogue and validation may be required before your order can be process.

(g) Only one gift can be claimed with each order and our gift coupons cannot be used in conjunction with any other discounts or special offers. Attempting to redeem another promotion alongside your free gift may cause you to lose your eligibility for the free gift and the free gift to be removed from your basket. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable.

(h) Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.

14.3 Vouchers

(a) From time to time we may send you by email or post web-coupons. These are codes which you may input on our website to qualify for certain promotions. Web coupons are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the web-coupon.

(b) A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website.

(d) Web-coupons cannot be exchanged for cash [or be used to purchase gift vouchers].

(e) Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon and by such recipient only once and may not be used in conjunction with any other promotion.

(f) In accordance with guidelines from HM Revenue and Customs, a web-coupon is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the web coupon.

(g) Web-coupons may only be used at the Website.

(h) From time to time certain products may be excluded from web-coupon offers and any such exclusion will be notified to you along with the web-coupon or through the Website.

(i) Web-coupons may be limited to redemption in respect of certain products or certain products may be excluded from the ambit of use of the web-coupon, in which case notice will be given to you at the time of issue of the web-coupon.

(j) Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

(k) No web-coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.

(l) Web-coupons distributed or circulated without our written approval, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.

(m) When you use an web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith.

(n) If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

(o) If we reasonably believe that any web-coupon is being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action we deem appropriate in such instances.

(p) If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

14.4 Discounts

(a) Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.

(b) Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the promotion description.

(c) Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

14.5 Competitions

(a) From time to time we run free to enter prize competitions on the Website.

(b) All participants must be aged 18 or over (“Participants”). In consideration of us making the Competitions available to you, you agree to be bound by all our Terms and Conditions.

(c) Employees of Buster and Punch Limited, its subsidiaries or affiliated entities and their immediate family members are not eligible to enter prize competitions.

(d) All competitions will state the opening date and time and the closing date and time and the competition will only be open for that term.

(e) All competitions on our Website are free to enter and, unless stated, there is no limit as to how many times a Participant may enter a single competition.

(f) All Participants will be asked to submit their name, telephone number, address and e-mail address. This information will be used to notify the winner and deliver any prize. Your personal information will be processed in accordance with our Privacy Policy.

(g) The winner will first need to qualify for the competition by passing the skill, judgement or knowledge test in accordance with the rules of the specific competition, the winner will then be chosen at random from those Participants who have successfully passed the skill, judgement or knowledge test (the “Winner”). Our decision is final and no correspondence will be entered into.

(h) A Winner will receive the prize detailed on the competition entry page (the “Prize”). The Prize is non -transferable. There is no cash or other alternative. We reserve the right to substitute a Prize of like value in the event that the awarded Prize is unavailable for any reason whatsoever.

(i) Winners of the competition will be notified by e-mail as soon as reasonably practicable after the competition has ended. Prizes will either be emailed to the Participant’s registered email address where the prize is a non-physical digital item (such as a web coupon) or sent to the Participant’s registered address.

(j) Winners of the competitions may be displayed on the web site in the format title surname area e.g. Mr Jones from Birmingham. You hereby consent to this use.

(l) Competitions may be subject to additional rules. If so, these additional rules will be listed on the relevant competition entry page and form part of this agreement.

(m) By registration on entry to the competition, Participants indicate that they have accepted these Terms and Conditions.

(n) We accept no responsibility or liability for loss to any person or property relating to the award of any Prize save for death or personal injury caused by our negligence for which our liability is unlimited.

(o) We reserve the right to cancel the award of the Prize at our sole discretion without prior notice if the Prize cannot be delivered to the postal address indicated by the Winner and is returned to us.

(p) Should we cancel a win for the above reason or otherwise in our sole discretion no form of compensation will be offered to the Winner.

(q) We will not be liable for any malfunction or event beyond our reasonable control which prevents entry to the competition or fulfilment of the prize. By participating in the competition Participants agree to this condition.

(r) We will not be liable for any loss or damage to property whether material, financial or other which may occur when taking part in the competition.

TRADE TERMS AND CONDITIONS

Your attention is particularly drawn to the provisions of clause 16 (Limitation of liability). Please note that these terms apply to all orders for Products you place with us unless advised by us in writing.

These conditions relate to all businesses. If you are a consumer, please refer to our consumer terms and conditions.

1. About us

1.1 BUSTER + PUNCH LIMITED, is a company registered in England and Wales with Company Number 08297110, whose registered office is at 29 St Peters Street, Stamford Lincolnshire PE9 2PF. Our VAT number is 152507528. We operate the website busterandpunch.com
1.2 To contact us telephone our customer service team on 0207 407 0888 or by writing to us at our registered office 29 St. Peters Street Stamford Lincolnshire PE9 2PF or e-mail us at [email protected].

2. Interpretation

2.1 The following definitions shall have the following meanings:

Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business;

Brand Guidelines: the brand guidelines as may be issued by Buster + Punch from time to time to give guidance as to merchandising and display of Products;

Buster + Punch IPR: all IPR owned or licensed to Buster + Punch now or in the future, including but not limited to all IPR in and to; (a) the Products; (b) Buster + Punch’s website (including the rights subsisting therein); (c) any photographs or images produced by Buster + Punch; (d) any specifications for the Products; (e) packaging; (f) Buster + Punch ’s trading styles name and logos; (g) Brand Guidelines; (h) Lookbooks; (i) any marketing or promotion material authored by Buster + Punch; (f) the recipes for the Products (if applicable); (g) and designs owned by Buster + Punch;

Conditions: the terms and conditions set out in this document as amended from time to time;

Contract: the contract between Buster + Punch and the Customer for the sale and purchase of the Products in accordance with these Conditions;

Delivery Note: a document produced by the appointed carrier of the relevant Products to the Customer at the Delivery Location;

IPR means all copyright, database rights, topography rights, design rights, rights in software, trademarks, trade names, trade dress and rights in get up, rights to sue for passing off, utility models, patents, domain names and any other intellectual property rights of a similar nature (whether or not registered) subsisting anywhere in the world;

List Price: the prices for the Products, being the recommended price guide as advised by Buster + Punch from time to time;

Lookbooks: Buster + Punch’s catalogue which demonstrates how Products may look;

Order: an order for Products submitted by the Customer;

Order Confirmation: a document or notification sent by Buster + Punch, to the Customer, agreeing to fulfil the Order and identifying the relevant Order by its Order Reference;

Order Reference: the reference applied to an Order by Buster + Punch, on receipt of the Order;

Personal Data: has the meaning set out in the Data Protection Legislation.

Personal Data Breach: has the meaning set out in the Data Protection Legislation.

Processing: has the meaning set out in the Data Protection Legislation (and Processing and Processed when used in relation to the Processing of Personal Data shall be construed accordingly).

Processor: has the meaning set out in the Data Protection Legislation.

Products: Products offered for sale by Buster + Punch from time to time;

Product Range: the range of Products offered for sale by Buster + Punch from time to time;

Security Requirements: the requirements regarding security of Personal Data, as set out in the Data Protection Legislation.
Specification: any specification for the Products notified to the Customer by Buster + Punch by email or on Buster + Punch ’s website.
Warranty: the warranty given in clause 8.1 of these Conditions.

2.2 Interpretation:

(a) a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
(b) any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
(c) a reference to writing or written includes emails.

3. Our contract with the Customer

3.1 Our contract. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing unless otherwise expressly agreed in writing by Buster + Punch.

3.2 Entire agreement. The Contract is the entire agreement between the Customer and Buster + Punch in relation to its subject matter. The Customer acknowledges that it has not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

3.3 Changes to these Conditions. Buster + Punch reserve the right to change these Conditions from time to time, and such changes will be notified to the Customer.

3.4 Where we sell Products. We sell Products all over the world. The Products we supply to the Customer will only comply with UK laws and we do not make any statements or representation that the Products we supply will be compliant with the laws of the relevant country where they are delivered to or the country where the Products are installed and utilised. It is the Customer’s responsibility to ensure that they can bring the Products into the Customer’s country and the country of installation and use, and that the Products will comply with all applicable laws.

3.6 Compliance with laws. In performing its obligations under the Contract, the Customer shall comply with all applicable laws, statutes, regulations from time to time in force. Buster + Punch may terminate the Contract with immediate effect by notice if the Customer commits a breach.

4. Order process

4.1 How to place and Order with us. The Customer can place an Order online, or by telephone on 0207 407 0888.

4.2 How we accept the Customer’s order. An Order will be treated as an offer by the Customer to contract with Buster + Punch. If Buster + Punch accept an Order, we will issue an Order Confirmation to the Customer. Buster + Punch will apply an Order Reference to each Order. Each party will use the Order Reference to identify the Order from the time from which it is known. The Customer must also tell us if it intends to incorporate the Products into a display.

4.3 Credit Checks. Buster + Punch reserve the right to undertake such credit checks as it sees fit.

5. Our Products

5.1 Products may vary slightly from their pictures and samples. The images of the Products on our website or in our sales literature (including our Brand Guidelines and Lookbooks), are for illustrative purposes only and do not form part of Buster + Punch ’s agreement with the Customer. Although Buster + Punch make every effort to be as accurate as possible, all sizes, weight, capacities, dimensions and measurements indicated on our website have a 5% tolerance.

5.2 Products packaging may vary. The packaging of the Products may vary from that shown in images on our website or in our other sales literature.

5.3 Making sure the Customer’s measurements are accurate. It is the Customer’s responsibility to ensure that the measurements it takes are accurate and that the Products ordered are suitable and fit for purpose.

5.4 Resale of our Products. If the Customer intends to resell our Products the Customer must notify us in advance of the Order Confirmation being issued. Buster + Punch may impose additional conditions where Products are intended for resale.

5.5 Product Recall. If the Customer is the subject of a request, court order or other directive of a governmental or regulatory authority to withdraw any Products from the market (Recall Notice) it shall immediately notify Buster + Punch in writing enclosing a copy of the Recall Notice. Unless required by law, the Customer may not undertake any recall or withdrawal without the written permission of Buster + Punch and only then in strict compliance with Buster + Punch instructions about the process of implementing the withdrawal.

6. Our rights to make changes

6.1 Minor changes to the Products. Buster + Punch may make minor changes to the Products to reflect changes in relevant laws and regulatory requirements in the UK.

6.2 More significant changes to the Products or the Order. Buster + Punch may make more significant changes to the Products or the Order, but if so, it will notify the Customer and the Customer may accept the changes or contact Buster + Punch within 5 Business Days of such notification in order to end the Contract and receive a refund for any Products paid for but not received. Such changes may include the following:
(a) the Products being no longer available due to levels of stock, technical and/or quality issues;
(b) changes to the Product Range;
(c) no longer being able to manufacture or distribute the Products;
(d) recall of the Products due to regulatory or other compliance issues;
(e) it being no longer practicable, commercially viable or reasonable to offer the Products for sale.

6.3 When we are unable to supply the Products. If Buster + Punch is unable to supply the Products to the Customer, it may offer the Customer an alternative. The Customer is not obliged to accept any alternative offered and if the Customer choose not to do so, the Contract will come to an end and Buster + Punch will refund the monies that the Customer has paid in full. Notwithstanding any other term of these Conditions, Buster + Punch shall have no further liability to the Customer.

7. Delivery and Returns

7.1 Arrangements for delivery. Buster + Punch shall ensure that:
(a) each delivery of the Products is accompanied by a delivery note that shows the Order Reference; and
(b) if Buster + Punch requires the Customer to return any packaging materials to Buster + Punch, that fact is clearly stated on the delivery note. For the avoidance of doubt, all Customers are required to return the pallets on which the Products are delivered, title to which remains with Buster + Punch at all times.

7.2 Where we will deliver the Products. Buster + Punch will deliver the Products to the location set out in the Order or such other location as the parties may agree in writing (Delivery Location) at any time after Buster + Punch notifies the Customer that the Products are ready. Delivery is completed on the completion of unloading the Products at the Delivery Location.

7.3 Deliveries by instalments. Buster + Punch may at its option effect delivery in one or more instalments (each an Instalment). Each instalment shall be deemed to be a separate Contract and the Contract is divisible. The Customer may request delivery of the Products in instalments. If, Buster + Punch at its sole discretion, accepts such a request then additional fees may apply which Buster + Punch shall communicate to the Customer prior to the delivery of the Products.

7.4 Dates for delivery. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Buster + Punch shall not be liable for any delay in delivery of the Products that is caused by a Force Majeure Event or the Customer’s failure to provide Buster + Punch with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

7.6 Delivery quantities. If Buster + Punch delivers up to and including 5% more or less than the quantity of Products ordered the Customer may not reject them.

7.7 Inspection of the Products. The Customer shall;
(a) Within 10 Business Days of the delivery of the Products to the Customer’s Delivery Location inspect the Products; and
(b) In any event within 30 days following delivery to the Customer’s Delivery Location,
give written notice of rejection if applicable (Warranty Notice) to Buster + Punch if any of the Products do not comply with the Warranty. The Warranty Notice shall, where applicable, include images of the defects in the Products, to be send by e-mail to [email protected].

7.8 Failure to give a Warranty Notice. If the Customer fails to give a Warranty Notice within the requisite time period, except in respect of any defect which is not one which would be apparent on reasonable inspection (in accordance with provisions of clause 7.7), Products shall be deemed to be accepted by the Customer and Buster + Punch will have no liability to the Customer with respect to the defective Products.

7.9 Issuance of Warranty Notice. Following issuance of a Warranty Notice, the Customer shall (if so requested by Buster + Punch), return the Products (unaltered and unrepaired) to Buster + Punch for inspection no later than 10 Business Days following issuance of the Warranty Notice at its own risk and expense.

7.10 Compliance with the Warranty. Buster + Punch shall decide in its reasonable opinion whether the Products comply with the Warranty. If Buster + Punch determine that the Products do not comply with the Warranty it shall, entirely at its own election:
(a) Supply replacement Products; or
(b) Notify the Customer that Buster + Punch is unable to supply replacement Products in which case Buster + Punch shall grant to the Customer, at its discretion a refund equal to the net price paid by the Customer for the Products,
in either case (and subject to the provisions of clause 16 below) the remedies set out in this clause 7.10 shall be the Customer’s sole and exclusive remedies and Buster + Punch shall have no further liability to the Customer in respect of the Products whatsoever and howsoever arising.

7.11 Returns. Buster + Punch will provide Customers with a refund for Products which are returned within 30 days of delivery (the Returns Period), provided that such Products are returned in an unused and re-saleable condition, in the original packaging and accompanied by a valid invoice or delivery note. The Customer will be responsible for paying all transport and shipping costs incurred in returning the Product. Buster + Punch is not responsible for lost Products, Products which are damaged by the delivery company or Products which arrive after the expiry of the Returns Period. In the event that the Customer attempts to return Products outside of the Returns Period, Buster + Punch may (but is not obliged to) accept the Products, and if it does so will be entitled to charge the Customer for all reasonable re-packaging and re-stocking costs, calculated in accordance with the time period elapsing between delivery and return of the Product.

7.12. FREE DELIVERY:
(a) This is available to all customers who are shipping to The United States, Mexico, Bahamas, Bermuda, Puerto Rico and Canada
(b) The order total must exceed $500USD and $700CAD after discounts / promotions have been applied.
(c) If the customer is eligible to pay tax, this is included within the order total.
(d) This is a web-only promotion.
(e)Free delivery is a trial incentive which we may end at any time
(f)Whilst we endeavour to automatically apply free shipping in the checkout, the customer must ensure this has been applied correctly to take advantage of this deal, as it may be unselected in error.

8. Quality and Specification of the Products

8.1 Warranty. Buster + Punch warrants that on delivery, the Products shall:
(a) conform in all material respects with their description and any applicable Specification; and
(b) be of satisfactory quality.

8.2 Buster + Punch shall not be liable for the Products’ failure to comply with the Warranty set out in clause 8.1 in any of the following events:
(a) the Customer makes any further use of such Products after giving notice in accordance with clause 7.9;
(b) the defect arises because the Customer has failed to follow Buster + Punch ‘s oral or written instructions as to the storage, installation, or use of the Products and/or good trade practice regarding the same;
(c) the defect arises as a result of the Customer’s act or omission;
(d) the Customer alters or repairs those Products;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(f) the Products differ from their description or the Specification as a result of changes made to ensure they comply with all applicable statutory or regulatory requirements.

8.3 Except as provided in this clause 8, Buster + Punch shall have no liability to the Customer in respect of the Products’ failure to comply with the warranty set out in clause 8.1.

8.4 The terms implied by sections 13 to 15 of the Sale of Products Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

8.5 Replacement Products. These Conditions shall apply to any replacement Products supplied by Buster + Punch.

9. Data

9.1 Buster + Punch shall only process the Customer employees’ personal data to the extent necessary for the performance of the Contract.

9.2 The information provided by the Customer to Buster + Punch will be used by Buster + Punch primarily to accept Orders and provide Products to the Customer. This will include updating and enhancing customer records, analysis to help Buster + Punch manage their business, statutory returns and legal and regulatory compliance.

9.3 Buster + Punch may make a search of a credit reference agency and keep a record of that search. Buster + Punch may also make enquiries about the Customers’ principal directors.

9.5 The Customer’s information will be kept confidential and secure. Buster + Punch’s use of this information is subject to the Data Protection Legislation (under which Buster + Punch is a Data Controller)

9.6 Notwithstanding the provisions of clause 9.1, both parties will comply with all applicable requirements of the Data Protection Legislation and put and maintain all appropriate measures in place to protect Personal Data security, including but not limited to: firewalls, network-based security and password authentication. This clause 9 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.

9.7 Each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of Personal Data or its accidental loss, destruction or damage.

9.8 Buster + Punch may occasionally like to send the Customer information about additional products they offer. If the Customer no longer wishes to receive such information and be removed from the Buster + Punch mailing list, then the Customer should write to Buster + Punch’s Data Protection Officer at 29 St. Peters Street Stamford Lincolnshire PE9 2PF.

9.9 Buster + Punch may, at any time, revise this clause 9 by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to the Contract).

9.10 For further information as to how Buster + Punch protects and respects the Customer’s privacy and ensures the security of their personal data, the Customer should read Buster + Punch’s Privacy Notice as published on their website at busterandpunch.com

10. Title and risk

10.1 The title in the Products shall pass to the Customer on receipt of payment. Risk in the Products shall pass to the Customer on completion of delivery or collection.

10.2 Until title passes to the Customer, the Customer shall hold the Products as bailee for Buster + Punch. Notwithstanding that the Customer may sell the Products in its ordinary course of business (as principal and not as Buster + Punch’s agent with title to those Products passing to the Customer immediately before the time at which resale by the Customer occurs), any proceeds of sale shall be held on trust for Buster + Punch in a separately designated bank account. In addition, Buster + Punch may at any time: (a) require the Customer to deliver up all Products in its possession that have not been resold, or irrevocably incorporated into another product; and (b) if the Customer fails to do so promptly, enter any premises of the Customer or any third party where the Products are stored in order to recover them.

11. Price and Payment

11.1 The Price of the Products. The price of the Products shall be in accordance with the List Price as notified by Buster + Punch from time to time. In addition, the price of the Products:
(a) excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to Buster + Punch at the prevailing rate, subject to the receipt of a valid VAT invoice; and
(b) excludes the costs and charges of packaging, insurance and transport of the Products, which shall be invoiced to the Customer.

11.2 Time for payment. Payment terms will be as advised by Buster + Punch. Time for payment is of the essence.

11.3. Credit Terms – Where credit terms are agreed, credit will always be subject to status and we reserve the right to remove this offer at any time.

11.4. Interest free credit – 0% APR representative for payment terms of agreed number of credit days (30 days standard). Payment due on the agreed number of days post invoice date. No deposit required with a minimum first order value of £5,000.

11.5 Failure to pay on time. If the Customer fails to make any payment due to Buster + Punch under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 3% per annum above Buster + Punch’s banker’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgement. The Customer shall pay the interest together with the overdue amount

11.6 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Buster + Punch may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by Buster + Punch to the Customer.

12. Advertising, Marketing and PR

12.1 The Customer shall not:
(a) carry out any public relations, e-commerce or advertising activity; or
(b) run any “pay per click” campaigns using Buster + Punch ’s website; or
(c) purchase the words “Buster + Punch” or any other trading style brand owned or licensed exclusively to Buster + Punch or words similar to that of Buster + Punch or any Products, sold, promoted or advertised by Buster + Punch as a key word (including but not limited to Google Add Words, Yahoo, Bing network and 7 search).

12.3 Buster + Punch is hereby granted a royalty free, exclusive licence in perpetuity to use the Customer Marketing for its own purpose.

13. Intellectual Property Rights

13.1 All Buster + Punch IPR shall on creation vest in Buster + Punch.

13.2 The Customer is hereby granted a non-exclusive, non-transferrable licence to use Buster + Punch ’s IPR as directed by Buster + Punch solely for the purpose of the Customer performing its obligations in accordance with this Agreement. Save as set out in this clause 13.2, nothing in this Agreement shall be construed as conferring any further licence or granting any further rights in favour of the Customer in relation to Buster + Punch IPR.

13.3 Buster + Punch may immediately withdraw or terminate the Customer’s right to use the Buster + Punch IPR (including without limitation any images or marketing material it may licence for use by the Customer), if the Customer is in breach of any of its obligations under the Contract and/or fails to comply with Buster + Punch’s reasonable instructions

13.4 The Customer shall not repackage Products and/or remove any copyright notices, confidential or proprietary legends or identification from Products.

13.5 The Customer shall not use, other than pursuant to these Conditions, or seek to register, anywhere in the world, any trade mark or trade name, including any company name, which is identical to, confusingly similar to or incorporates any trade mark or trade name which Buster + Punch owns or claims rights in anywhere in the world.

13.6 If at any time it is alleged, or in Buster + Punch ’s reasonable opinion it is likely to be alleged that the Products infringe any third party’s rights, Buster + Punch may at its option and its own cost: (i) modify or replace Products to avoid the infringement; (ii) procure for the Customer the right to continue using Products; or (iii) repurchase the offending Products at the price paid by the Customer.

13.7 The Customer shall promptly notify Buster + Punch of: (i) any actual, threatened or suspected infringement of any IPR which comes to the Customer’s notice; and (ii) any claim by any third party that comes to the Customer’s notice that the sale or advertisement of Products infringes the rights of any person.

13.8 The Customer agrees (at Buster + Punch ‘s request and expense) to do all such things as may be reasonably required to assist Buster + Punch in taking or resisting any proceedings in relation to any infringement or claim referred to in clause 13.7.

13.9 In the event of any claim, proceeding or suit by a third party against the Customer alleging an infringement of any IPR connected with Products, Buster + Punch shall defend the Customer at Buster + Punch ‘s expense PROVDIED ALWAYS THAT the Customer has acted in accordance with the terms of these Conditions and, subject to: (i) the Customer promptly notifying Buster + Punch in writing of any such claim, proceeding or suit; and (ii) Buster + Punch being given sole control of the defence of the claim, proceeding or suit.

13.10 Buster + Punch shall reimburse the Customer with an amount equal to any cost, expense or legal fees (subject to any assessment) incurred at Buster + Punch ‘s written request or authorisation pursuant to this clause 13 and shall indemnify the Customer against any liability assessed against it.

14. Confidentiality

14.1 Each party undertakes to the other to keep confidential all information (written or oral) concerning the business and affairs of the other which it has obtained or received as a result of discussions leading up to entry into the Contract, or which it has obtained during the course of the Contract, except any information that is: (i) subject to an obligation to disclose under law, or that is required to be disclosed by any competent regulatory authority, by notice or otherwise; or (ii) already in its possession or the public domain other than as a result of a breach of this clause 14.

14.2 Each party undertakes to the other to take all steps that are necessary from time to time to ensure compliance with the provisions of this clause 14 by its employees, agents and subcontractors.

15. Termination

15.1 Without limiting its other rights or remedies, Buster + Punch may terminate the Contract with immediate effect by giving written notice to the Customer if:
(a) the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 10 days of that party being notified in writing to do so;
(b) the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
(c) the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or
(d) the Customer’s financial position deteriorates to such an extent that in Buster + Punch’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

15.2 Without limiting its other rights or remedies, Buster + Punch may suspend provision of the Products under the Contract or any other contract between the Customer and Buster + Punch if the Customer becomes subject to any of the events listed in clause 15.1(a) to clause 15.1(d), or Buster + Punch reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under the Contract on the due date for payment.

15.3 Without limiting its other rights or remedies, Buster + Punch may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

15.4 On termination of the Contract for any reason, the Customer shall immediately pay to Buster + Punch all of Buster + Punch ‘s outstanding unpaid invoices and interest (if any).

15.5 Termination of the Contract shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of the Contract that existed at or before the date of termination.

15.6 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

16. Limitation of liability

16.1 Nothing in these Conditions shall limit or exclude Buster + Punch’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); or
(b) fraud or fraudulent misrepresentation; or
(c) any matter in respect of which it would be unlawful for Buster + Punch to exclude or restrict liability.

16.2 Subject to clause 16.1:
(a) Buster + Punch shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of sales or business, loss of or damage to goodwill, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) Buster + Punch’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price the Customer paid for the Products (net of any discounts).

17. Force majeure

Buster + Punch shall not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from a Force Majeure Event and the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for [four] weeks, either party may terminate the Contract by giving the other four weeks written notice.

18. Disputes

18.1 All disputes, differences or questions arising out of or in relation to this Agreement should be referred in the first instance to the customer service team at Buster + Punch. The representative from the Customer and the Buster + Punch representative shall meet or discuss the issues in good faith in an attempt to resolve them.

18.2 If the parties fail to resolve the matter within 28 days following the discussion between the parties (or the Customer’s representative fails to agree to meet) then, either party may refer the matter to a mediator appointed by the Centre for Effective Dispute Resolution (CEDR). The mediation should be conducted by a single mediator. Costs shall be borne as the mediator directs.

19. General

19.2 Entire agreement
(a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter
(b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
19.3 Variation. No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

19.4 Waiver. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

19.5 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

19.6 Notices.
(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its Buster + Punch place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service, commercial courier, or email.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 19.6(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by email, one Business Day after transmission.
(c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

19.7 Third party rights. No one other than a party to the Contract have any right to enforce any of its terms.

19.8 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales

Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

20. Promotions

20.1 General